Refund policy

LoopBra Refund & Return Policy

At LoopBra, your satisfaction is our top priority. We stand behind our products with a 30-Day Money-Back Guarantee. Please read the steps below to understand how our return and refund process works.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of delivery. If you are not fully satisfied with your LoopBra purchase, please follow the process outlined below to initiate a return or refund.

How to Request a Refund or Return

Step 1: Contact Us Email our support team at info@loopbra.com within 30 days of receiving your order. Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product (and packaging, if relevant)

Step 2: Review Our team will review your request and get back to you within 1–2 business days to discuss the issue and confirm the best resolution.

Step 3: Return Authorization If a return is approved, we will provide you with a confirmed return shipping address. Please do not send items back before receiving this confirmation, as returns sent without prior authorization may not be accepted.

Step 4: Ship the Item Back Package the item securely and send it to the confirmed return address. We recommend using a trackable shipping method, as LoopBra is not responsible for items lost in transit.

Step 5: Processing Your Refund Once we receive and inspect the returned item, we will process your refund. Refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

Conditions for Return

  • Requests must be made within 30 days of delivery.
  • Items should be unused, unworn, and in their original packaging where possible (unless the return is due to a defect or quality issue).
  • Proof of purchase (order number) and photos are required to process any request.

Non-Returnable Situations

  • Items returned without prior authorization from our support team
  • Requests made after the 30-day window
  • Items showing signs of misuse not related to a manufacturing defect

Questions?

Our support team is happy to help. Reach out anytime at info@loopbra.com and we'll guide you through the process.

LoopBra reserves the right to update this policy at any time. Please review this page periodically for any changes.